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Marble Polishing & Stone Care Mario's TILECARE Marble, Tile & Stone Cleaning, Polishing & Sealing

Mario's TILECARE Marble, Tile & Stone Cleaning, Polishing & Sealing Hot Read A Review

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Services We Provide

Service We Offer:
We are specialist in Stone Marble Tile Restoration or Maintenance. Cleaning and sealing of: Floors Counter tops Showers Experience with : Marble Travertine, Limestone Terrazzo Cantera Sandstone Flagstone Slate Quartzite Granite Brick Saltillo Terracotta Pavers Ceramic Tile Porcelain Tile Cleaning of Grout.

About Company

In Business Since:
1990
Owners Name:
Mario Hernandez
About Company:
We take pride in providing the highest quality floor cleaning, stone restoration, marble polishing, service and customer satisfaction. We stand behind our work! Our professionally trained staff understands the importance of "Quality Conscious" workmanship. We are: Family owned and operated, with over 20 years of experience in both residential and commercial floor cleaning, maintenance and marble stone floor restoration. Your satisfaction and trust is what we strive for.
How did your company get started?
In 1989 I was the General Manager of Garcia's of Scottsdale Restaurant in Rancho Mirage, CA. The restaurant floors were in need of maintenance. I investigated on how and what it would take to restore the restaurant 9000 sq.ft. of Mexican Saltillo paver floors. My brothers Mark and Michael also cousin Raul decided to take on the challenge with me to strip, clean and reseal the paver floors. It was a successful restoration. I immediately started receiving compliments from our restaurant customers on how good and clean the floors looked. One of our first Tilecare customers, Forest & Glenda Wikoff hired us to restore the pavers in their Rancho Mirage home. By word of mouth in a ten year period we worked on over 100 floors. In 1996 I retired from the restaurant business to dedicate my effort to our family TilecAre business. I received my Contractor License and worked hard to become a specialist in stone and tile maintenance and restoration. We now have over 6500 customers and take pride in providing the highest quality service and customer satisfaction.
Note: the Wikoff's have hired us every year straight to maintain the exterior and interior floors of their home.
What sets your business apart?
With over 20 years of experience and over 6500 customers , we consider ourselves very fortunate and privileged to work in all of the major Country Clubs and exclusive homes in the Coachella Valley. As a successful family owned and operated business our clients will always receive personal service from us. Our mission on each job is to always pay attention to details and take the extra steps to achieve the best results. One of the main reasons our company continues to grow is that over 85% of business comes by referrals. Call us for a free estimate and consultation and find out why we are recommended by all the local tile stores.
Quick Facts:
Visa
Master Card
American Express
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Personal and Company Checks
License #
784512
Insurance carried:
Auto Insurance Worker's Comp.General Liability $1,000,000 Bond
Brands Used:
TilecAre Company will continue to embrace and make all efforts on Going Green . We are one of the first tile companies in the Coachella Valley to provide the use of biodegradable, environmentally friendly cleaning and sealer products. We believe that our high standards and Green-conscious initiatives are responsible things to do. With today s health and environmental concerns, we will be committed to be part of the solution to make a difference.
Product brands used : Premium Contractors Grade Products used only to ensure professional results.
Training or Certification:
Current California Contractor License

Video Testimonials

Contact Information

Office Phone
760-778-7962
Mobile Phone
760-559-0970
Email Address:
Address:
69930 Hwy 111, Suite 209, Rancho Mirage, CA 92270

User reviews View all user reviews

Average user rating from: 57 user(s)

Overall rating 
 
5.0
Service Quality 
 
5.0  (57)
Friendliness 
 
5.0  (57)
Professionalism 
 
5.0  (57)
Timliness 
 
5.0  (57)
Ratings (the higher the better)
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  • Professionalism
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  • Timliness
    Did they show up when they said they would?
Comments
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Mario, Ray and the entire team were very professional and did an outstanding job bringing our tile back to the original state. I can't believe the difference it made. I would highly recommend Mario's Tile. Mike and Barb Wall
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5.0
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Reviewed by Mike and Barb Wall April 13, 2015

Tile Care

Mario, Ray and the entire team were very professional and did an outstanding job bringing our tile back to the original state. I can't believe the difference it made. I would highly recommend Mario's Tile. Mike and Barb Wall

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Our neighbors have recommended Mario for over a decade. Mario's crew cleaned and sealed our recently installed travertine floors. We are delighted with the result. Eager to move back into our condominium we called for an estimate. He responded and evaluated our situation that very day. Three days later the job was complete! Mario is knowledgeable, full of useful information and most importantly, he listens. We enthusiastically endorse Mario's TilecAre.
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Reviewed by Keenan and Carol February 05, 2015

Excellence

Our neighbors have recommended Mario for over a decade. Mario's crew cleaned and sealed our recently installed travertine floors. We are delighted with the result. Eager to move back into our condominium we called for an estimate. He responded and evaluated our situation that very day. Three days later the job was complete! Mario is knowledgeable, full of useful information and most importantly, he listens. We enthusiastically endorse Mario's TilecAre.

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This is my second time using Mario and his company for cleaning our stone. I'm very pleased with their work and they are very careful about protecting your rugs, furniture and anything that is in their path of cleaning. If you ever want to see the beautiful work they have done, feel free to ask Mario for my phone number and I would be more than happy to show you the quality of work his company can do.
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5.0
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Reviewed by Carol February 04, 2015

This is my second time using Mario and his company for cleaning our stone. I'm very pleased with their work and they are very careful about protecting your rugs, furniture and anything that is in their path of cleaning. If you ever want to see the beautiful work they have done, feel free to ask Mario for my phone number and I would be more than happy to show you the quality of work his company can do.

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Mario is a very dedicated and professional contractor. My stone driveway and patio tiles were treated and shined to perfection. At every step, Mario was there to keep me up to date on his timely progress. Am very grateful.
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5.0
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Reviewed by Michael Horne January 21, 2015

Exceptional attention to detail

Mario is a very dedicated and professional contractor. My stone driveway and patio tiles were treated and shined to perfection. At every step, Mario was there to keep me up to date on his timely progress. Am very grateful.

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We just had our travertine floors cleaned and polished, along with some marble and granite restoration. I am in heaven! I had no idea what a difference it would make. Mario and his team sealed all the stone for us when we moved in 12 years ago. It hasn't been touched since, except for using the products he highly recommends for regular cleaning. My husband and I cannot quit commenting on how beautiful everything looks. Mario and his team are top notch, and we would not hesitate to recommend them.
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5.0
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5.0
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Reviewed by Sandy and Larry Holswade December 05, 2014

Tile Restoration

We just had our travertine floors cleaned and polished, along with some marble and granite restoration. I am in heaven! I had no idea what a difference it would make. Mario and his team sealed all the stone for us when we moved in 12 years ago. It hasn't been touched since, except for using the products he highly recommends for regular cleaning. My husband and I cannot quit commenting on how beautiful everything looks. Mario and his team are top notch, and we would not hesitate to recommend them.

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Mario and his crew were exceptionaly professional , on time and did a truly fantastic job. My tile was so bad I thought I was going to have to retile the whole area but it came up fantasticaly. Thank you Mario and crew
Overall rating 
 
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Reviewed by Peter Brockbank December 04, 2014

Mario and his crew were exceptionaly professional , on time and did a truly fantastic job. My tile was so bad I thought I was going to have to retile the whole area but it came up fantasticaly. Thank you Mario and crew

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After a period of 7 years, I have hired many different stone/cleaner companies and I must say I finally need to look no further. Mario was referred to me by a contractor in the desert and I feel very lucky to have found a company I can rely on and that I know the work will be done correctly. I must say our stone looks brand new again and on a scale of 1 to 10, I give him a big 10. Thank you Mario and I look forward to the longterm maintenance you will provide for my husband and I. If someone has any doubts on the quality of your work, just show them the before and after pictures of our stone. High Five!!!!
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5.0
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5.0
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5.0
Professionalism 
 
5.0
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5.0
Carol Hansel Reviewed by Carol Hansel September 19, 2014

Happy Camper

After a period of 7 years, I have hired many different stone/cleaner companies and I must say I finally need to look no further. Mario was referred to me by a contractor in the desert and I feel very lucky to have found a company I can rely on and that I know the work will be done correctly. I must say our stone looks brand new again and on a scale of 1 to 10, I give him a big 10. Thank you Mario and I look forward to the longterm maintenance you will provide for my husband and I. If someone has any doubts on the quality of your work, just show them the before and after pictures of our stone. High Five!!!!

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After years of using numerous different contractors to clean and polish our stone, I have finally found someone who is a keeper. Through interviewing different contractors and then receiving a highly deserved referral from someone, I went with 4tilecare to do this stone cleaning and restoration job at our house. Mario was great and I look forward to having his company in maintaining the stone in our home. Thanks Mario.
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5.0
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5.0
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5.0
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5.0
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Reviewed by Carol Hansel September 18, 2014

After years of using numerous different contractors to clean and polish our stone, I have finally found someone who is a keeper. Through interviewing different contractors and then receiving a highly deserved referral from someone, I went with 4tilecare to do this stone cleaning and restoration job at our house. Mario was great and I look forward to having his company in maintaining the stone in our home. Thanks Mario.

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We recently had 2100 ft of travertine cleaned and polished. Upon completion the floors looked fabulous. Additionally we had our shower and bath room counters restored. After the crew was done it looked like the day it was installed. Everything looked and felt great.
We would highly recommend Mario's TileCare for any floor tile restoration.
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5.0
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5.0
Reviewed by David Patino August 05, 2014

Tile restoration

We recently had 2100 ft of travertine cleaned and polished. Upon completion the floors looked fabulous. Additionally we had our shower and bath room counters restored. After the crew was done it looked like the day it was installed. Everything looked and felt great.
We would highly recommend Mario's TileCare for any floor tile restoration.

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So happy with the job you did for us! Morris, my husband, has just been down to our place and we are thrilled with the work you did on our tile floors. They look amazing and the way you matched the shine for the living room area with the area you restored was masterful! Thank you so much for doing such a great job. Also for leaving our house in immaculate condition.
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5.0
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5.0
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Reviewed by Donna McKenzie July 28, 2014

So happy with the job you did for us!

So happy with the job you did for us! Morris, my husband, has just been down to our place and we are thrilled with the work you did on our tile floors. They look amazing and the way you matched the shine for the living room area with the area you restored was masterful! Thank you so much for doing such a great job. Also for leaving our house in immaculate condition.

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From the first contact to the last review, this company and it's people are fantastic. Very professional and did a wonderful job!
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5.0
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5.0
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5.0
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Ray Lindland Reviewed by Ray Lindland June 10, 2014

Nothing but the best!

From the first contact to the last review, this company and it's people are fantastic. Very professional and did a wonderful job!

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Mario and his team David and Ray work miracles. My Mom and I felt so comfortable with the team. We left to run some errands and when we returned we could hardly beleive our eyes. The hallway, kitchen, shower looked like new. I would not hesitate to use Mario's service again. Extremely accomodating and provides an education into cleaning tile and the restorative process and preventative to keep tile sparkling.
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Reviewed by Shirley Kuhner March 05, 2014

Kitchen Tile & Bath " Looks like new"

Mario and his team David and Ray work miracles. My Mom and I felt so comfortable with the team. We left to run some errands and when we returned we could hardly beleive our eyes. The hallway, kitchen, shower looked like new. I would not hesitate to use Mario's service again. Extremely accomodating and provides an education into cleaning tile and the restorative process and preventative to keep tile sparkling.

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Mario and his family did a terrific job renovating the long-neglected marble floors in the home we recently purchased in Rancho Mirage. While their price was higher than another contractor who bid on the job, the premium was well worth it . The crew was here three days doing all the interior and exterior stone floors, restoring them back to a brilliant shine. I didn't realize how bad they looked until we compared the before and after! The crews were always friendly and professional, never left a mess and took care to protect the new carpet and recently painted walls. They quickly attended to any areas of concern we pointed out. Well worth the cost in terms of the appearance of the home. We will use them again for future work.
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5.0
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5.0
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5.0
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5.0
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5.0
Reviewed by Robyn Phillips February 12, 2014

Worth the Premium

Mario and his family did a terrific job renovating the long-neglected marble floors in the home we recently purchased in Rancho Mirage. While their price was higher than another contractor who bid on the job, the premium was well worth it . The crew was here three days doing all the interior and exterior stone floors, restoring them back to a brilliant shine. I didn't realize how bad they looked until we compared the before and after! The crews were always friendly and professional, never left a mess and took care to protect the new carpet and recently painted walls. They quickly attended to any areas of concern we pointed out. Well worth the cost in terms of the appearance of the home. We will use them again for future work.

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Today we had all of our tiled floors cleaned and the results were excellent. I would highly recommend Mario and his family.
Overall rating 
 
5.0
Service Quality 
 
5.0
Friendliness 
 
5.0
Professionalism 
 
5.0
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5.0
Reviewed by Bill & Gaye January 30, 2014

Tile Restoration

Today we had all of our tiled floors cleaned and the results were excellent. I would highly recommend Mario and his family.

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Mario and his team just completed a travertine restoration on my 13 year old floors which needed some TLC. The results are AWESOME! Mario and team spent 6 solid hours and paid attention to every little detail to bring these floors back to better than new condition. Mario explained in detail every step of the process and his team not only delivered, they exceeded expectations.

It's truly rewarding to find someone so dedicated to their profession and committed to customer satisfaction. TEAM Tilecare.....Outstanding job !!!!
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5.0
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5.0
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5.0
Reviewed by Mike Taylor January 10, 2014

Outstanding!

Mario and his team just completed a travertine restoration on my 13 year old floors which needed some TLC. The results are AWESOME! Mario and team spent 6 solid hours and paid attention to every little detail to bring these floors back to better than new condition. Mario explained in detail every step of the process and his team not only delivered, they exceeded expectations.

It's truly rewarding to find someone so dedicated to their profession and committed to customer satisfaction. TEAM Tilecare.....Outstanding job !!!!

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We contacted Mario just before the busy holiday time, and he was able to fit us in with short notice to strip and seal our slate floors. This was a big job, and the whole crew came in and did a very professional job. Mario was very communicative and explained totally our options and the procedures. We would not hesitate to recommend them!
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5.0
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5.0
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5.0
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5.0
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5.0
Reviewed by Steve and Barbara January 06, 2014

Very Professional

We contacted Mario just before the busy holiday time, and he was able to fit us in with short notice to strip and seal our slate floors. This was a big job, and the whole crew came in and did a very professional job. Mario was very communicative and explained totally our options and the procedures. We would not hesitate to recommend them!

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In December 2013, Mario and his team did an absolutely first-rate job installing a new, exterior travertine tile floor in my front entrance-way. It looks simply fantastic. As with his prior work for me, this project was completed on-time, on-budget and with the highest quality workmanship. I couldn't be happier with the work, or the results. I HIGHLY RECOMMEND TileCare for your needs. They are TERRIFIC!!
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5.0
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5.0
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5.0
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5.0
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5.0
Reviewed by Michael Korenberg December 30, 2013

New Exterior Travertine Tile Installation - Residential

In December 2013, Mario and his team did an absolutely first-rate job installing a new, exterior travertine tile floor in my front entrance-way. It looks simply fantastic. As with his prior work for me, this project was completed on-time, on-budget and with the highest quality workmanship. I couldn't be happier with the work, or the results. I HIGHLY RECOMMEND TileCare for your needs. They are TERRIFIC!!

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Mario and his team did an absolutely fantastic job re-finishing my interior travertine tiles - they now look better-than-new! Thanks!
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5.0
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Reviewed by Michael Korenberg December 30, 2013

Tile Refinishing

Mario and his team did an absolutely fantastic job re-finishing my interior travertine tiles - they now look better-than-new! Thanks!

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It is a joy to find a vendor that(1)explains in detail what he is going to do and when he is going to do it: (2)does what he said he was going to do and when he said he was going to do it; and (3)does an excellent job. Mario and his Tilecare crew did just that. If it was just that we would be just joyful. However,his crew, at no extra charge, also polished two bathroom floors that were beyond the scope of work because they thought they would look better with a polishing. We were then both joyful and surprised. It is with pleasure that we recommend Mario and Tilecare to whomever needs stone maintenance services.
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5.0
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5.0
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5.0
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5.0
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5.0
Reviewed by Paul & Cathy, Palm Desert December 06, 2013

It is a joy to find a vendor that(1)explains in detail what he is going to do and when he is going to do it: (2)does what he said he was going to do and when he said he was going to do it; and (3)does an excellent job. Mario and his Tilecare crew did just that. If it was just that we would be just joyful. However,his crew, at no extra charge, also polished two bathroom floors that were beyond the scope of work because they thought they would look better with a polishing. We were then both joyful and surprised. It is with pleasure that we recommend Mario and Tilecare to whomever needs stone maintenance services.

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To whom it may concern,

I am writing a character recommendation for Mario Hernandez. I had the pleasure of working directly with Mario during my time here as an advertising sales consultant with Angie’s List. His pro-active and positive energy never cease to amaze me. I have worked with hundreds of business owners during my time here, none of which had an impact like Mario.

Mario has this incredible energy and outlook on business that has lead him to some great opportunities. I can tell you with a high level of confidence, if 5% of the business owners I speak with on a day to day basis had that same outlook, we would have a better economy and better consumer confidence. Rarely do I get so excited to speak with a business owner who gets it and I mean truly gets it.

He gets the importance of 1 customer.
• Listening to customer feedback
He gets the importance of networking.
• Meeting with people in the industry, fixing problems
He gets the importance of marketing every chance he gets.
• Internet age has beckoned a new level of marketing
He gets the importance of not giving up on business ownership in America.
• We make the choice to maintain a positive outlook
He gets the importance of being a difference maker and leader in his community
• It’s the sum of all the little things you do that change the big things
He gets the importance of becoming the change we want to see.

These are the qualities of business owners who I want to work with. With his abilities, adaptability, and dedication, Mario is an important man to network with. I have no doubts if you talk with Mario, you will feel the positive energy that I felt. I love having conversations with him because he just gets it! If you have any questions, please feel free to contact me at the below address.

Adam Streitmatter
Advertising Sales Consultant

Direct Phone/Fax: 317-803-9032
Toll Free: 866-543-5478 ext 9032
adamst@angieslist.com
1030 East Washington Street | Indianapolis, In 46202

Overall rating 
 
5.0
Service Quality 
 
5.0
Friendliness 
 
5.0
Professionalism 
 
5.0
Timliness 
 
5.0
Reviewed by Adam Streitmatter November 15, 2013

Character Recommendation

To whom it may concern,

I am writing a character recommendation for Mario Hernandez. I had the pleasure of working directly with Mario during my time here as an advertising sales consultant with Angie’s List. His pro-active and positive energy never cease to amaze me. I have worked with hundreds of business owners during my time here, none of which had an impact like Mario.

Mario has this incredible energy and outlook on business that has lead him to some great opportunities. I can tell you with a high level of confidence, if 5% of the business owners I speak with on a day to day basis had that same outlook, we would have a better economy and better consumer confidence. Rarely do I get so excited to speak with a business owner who gets it and I mean truly gets it.

He gets the importance of 1 customer.
• Listening to customer feedback
He gets the importance of networking.
• Meeting with people in the industry, fixing problems
He gets the importance of marketing every chance he gets.
• Internet age has beckoned a new level of marketing
He gets the importance of not giving up on business ownership in America.
• We make the choice to maintain a positive outlook
He gets the importance of being a difference maker and leader in his community
• It’s the sum of all the little things you do that change the big things
He gets the importance of becoming the change we want to see.

These are the qualities of business owners who I want to work with. With his abilities, adaptability, and dedication, Mario is an important man to network with. I have no doubts if you talk with Mario, you will feel the positive energy that I felt. I love having conversations with him because he just gets it! If you have any questions, please feel free to contact me at the below address.

Adam Streitmatter
Advertising Sales Consultant

Direct Phone/Fax: 317-803-9032
Toll Free: 866-543-5478 ext 9032
adamst@angieslist.com
1030 East Washington Street | Indianapolis, In 46202

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When we decided we needed to get our tile cleaned and polished. I called a few companies none of them were as professional as TileCare. Mario came right over, went through exactly what his company would do and put in writing. Mario and his Crew show up on time and went right work. Mario came by several times and called to make sure I was satisfied so far. When they finish they wanted me to check the floor so I was completely satisfied. His crew did a terrific job. I highly recommend Mario's TileCare.
Overall rating 
 
5.0
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5.0
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5.0
Professionalism 
 
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5.0
Reviewed by Carolyn Noia November 08, 2013

Fantastic job

When we decided we needed to get our tile cleaned and polished. I called a few companies none of them were as professional as TileCare. Mario came right over, went through exactly what his company would do and put in writing. Mario and his Crew show up on time and went right work. Mario came by several times and called to make sure I was satisfied so far. When they finish they wanted me to check the floor so I was completely satisfied. His crew did a terrific job. I highly recommend Mario's TileCare.

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The tile floors in our "new" house were only 10 years old -- but heavy use and a gentle, old, slobbery dog had left their marks. Mario's motto, "a contractor with pride," proved true. He and his crew treated our floors with professional care. The glowing comments from our visitors assure us that MARIO'S TILECARE was the right selection.
Overall rating 
 
4.8
Service Quality 
 
5.0
Friendliness 
 
5.0
Professionalism 
 
5.0
Timliness 
 
4.0
Reviewed by JAMES E. BIE October 21, 2013

Rave Reviews

The tile floors in our "new" house were only 10 years old -- but heavy use and a gentle, old, slobbery dog had left their marks. Mario's motto, "a contractor with pride," proved true. He and his crew treated our floors with professional care. The glowing comments from our visitors assure us that MARIO'S TILECARE was the right selection.

Was this review helpful to you? 
We give top rating to Mario's Tilecare...extremely profession, and the quality of the work is top notch. We recommend them to anyone in need of tile work...they literally made our tile look new again.
Jim and Nancy
Indian Wells
Overall rating 
 
5.0
Service Quality 
 
5.0
Friendliness 
 
5.0
Professionalism 
 
5.0
Timliness 
 
5.0
Jim and Nancy Reviewed by Jim and Nancy September 11, 2013

Top Rating for Tilecare

We give top rating to Mario's Tilecare...extremely profession, and the quality of the work is top notch. We recommend them to anyone in need of tile work...they literally made our tile look new again.
Jim and Nancy
Indian Wells

Was this review helpful to you? 
Overall rating 
 
5.0
Service Quality 
 
5.0
Friendliness 
 
5.0
Professionalism 
 
5.0
Timliness 
 
5.0
Reviewed by Hybeacypluple August 03, 2013
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Our property has some 5,000 sqft of internal marble and 5,000. sqft external marble plus several marble counters and showers. Most of the marble had been installed in the late 50's, early 60's. All was badly in need of refinishing and restoration. We tried a competitor some years ago, paid a lot of money but were left disappointed with the result. Recently we approached Mr. Mario Hernandez at TilecAre. He and his crew of family members did a masterful job. We could not be more pleased.They arrived on time, were most professional, did no damage and more than exceeded our expectations. The resulting floors are back to their original gloss inside and to prevent slipping outside, were restored to a honed finish. We strongly recommend Mario and his team.
Overall rating 
 
5.0
Service Quality 
 
5.0
Friendliness 
 
5.0
Professionalism 
 
5.0
Timliness 
 
5.0
Reviewed by dorothy c. meyerman August 02, 2013

Marble Refinishing

Our property has some 5,000 sqft of internal marble and 5,000. sqft external marble plus several marble counters and showers. Most of the marble had been installed in the late 50's, early 60's. All was badly in need of refinishing and restoration. We tried a competitor some years ago, paid a lot of money but were left disappointed with the result. Recently we approached Mr. Mario Hernandez at TilecAre. He and his crew of family members did a masterful job. We could not be more pleased.They arrived on time, were most professional, did no damage and more than exceeded our expectations. The resulting floors are back to their original gloss inside and to prevent slipping outside, were restored to a honed finish. We strongly recommend Mario and his team.

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